Returns & Exchanges
At Qure™, we stand behind our clinical-grade technology and want you to be completely satisfied with your skincare results. If you are not happy with your purchase, we offer a 30-day return window for all devices and topical products.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Once approved, a pre-paid shipping label will be sent to your email; simply print it and attach it to your original packaging.
Ship the Product
Drop off your package at any authorized carrier location, ensuring the device and all included accessories are secured inside.
Receive Your Refund
After our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing